Online gambling regulation
• UK Gambling Commission
• Gibraltar Regulatory Authority
• Alderney Gambling Control Commission
• Malta Lotteries and Gaming Authority
• Isle Of Man Gambling Supervision Commission
UK Gambling Commission
The Commission was established in 2005, and in 2007 its remit was extended to include online casinos, under the umbrella of "remote gambling", covering all gambling activities indulged in "remotely", via computer, television, mobile phone etc.
Unfortunately for the offshore online gambling industry, the taxes imposed by the Chalcellor of the Exchequer, in the 2007 budget, on offshore operations locating or relocating to the UK were set at the top level of fifteen percent - see page 171 of the BBC budget notes.
This has made it extremely unlikely that any operations currently residing in the "lesser" locations of Gibraltar or Malta will relocate to the UK, and the Commission currently has a relatively few number of online gambling operations under its wing - see the full list of remote gambling licenses.
If and when more currently offshore operations relocate to the Commission's jurisdiction, the complaints procedure may become relevant.
The legislation the Gambling Commission is based on is the Gambling Act 2005.
See alternatively the Gambling Act 2005 PDF version.
Gibraltar Regulatory Authority
The GRA regulates all businesses located in Gibraltar, a fundementally Spanish territory under UK sovereign jurisdiction and, as such, the last outpost of the British Empire.
There are twenty gambling operations with a remote gambling license, with website and physical addresses all neatly listed.
The GRA has possibly the most thorough and clearly presented procedure for dealing with player problems of any of the genuine governmental regulatory bodies: if you have a problem with an online operation within their jurisdiction, first read the complaint resolution procedure, then complete the complaint resolution request form.
The form is a PDF file and cannot be copied, only printed. For a text version of the form, see the Gibraltar Regulatory Authority complaint form page.
The legislation upon which a Gibraltar license is based comes in the form of the 2005 Gambling Act; a rather notable omission is any requirement to actually pay the player! However, the complaint form does not require that a complaint be based on a specific breach of the legislation.
The Gibraltar online gambling regulatory regime's thoroughness and clarity could well be adopted as a model for all other such enterprises.
Alderney Gambling Control Commission
The AGC was appointed by the government of Alderney in 2000 to oversee gambling operations within its jurisdiction - see the Alderney government ecommerce page for more details.
The commission is non-political and therefore not a governmental department, but it works in association with the government and regulates gambling on behalf of the state.
The operations within their jurisdiction can be viewed on the full egambling licenees page.
If you have a complaint with an Alderney licensee, the various stages of the procedure are outlined on the complaints' procedure page. The 2006 Alderney egambling regulations document contains all the relevant regulations, and possibly the most important one, 334 (3), states as follows:
...which is a convoluted way of saying "the casino must pay the player".
The commission, although outlining the complaint procedure in detail, appears to have neglected to say exactly who should be contacted in the event of a dispute; the Alderney contact page, however, lists an email address and phone number.
Malta Lotteries and Gaming Authority
The LGA is a governmental body appointed by the minsitry of finance, responsible for overseeing all Maltese gambling operations and comprising a chairman, his deputy and four other members.
A full list of the operations that come under the LGA's wing can be found on the authorised remote gaming operators page.
The conduct of the Malta-authorised operators is laid out in the 2004 Remote Gaming Regulations; the act contains some gratifyingly clear language regarding licensees' required treatment of players.
Part III / 13 / 1 / h states:
Part VIII / 37 / 1 states as follows:
...which is a convoluted way of saying that payments must be made to players within five working days.
There is nothing as detailed as the Gibraltar regime has for the procedure of filing a complaint, but the contact page has a "complaints" listing in the dropdown menu, along with contact phone number and address.
Isle Of Man Gambling Supervision Commission
The Gambling Supervision Commission was set up in 1962 by the government, and its remit now extends to online gambling operations located on the island.
The commission has a relatively small number of licensees under its wing.
Amongst its functions in the "player protection" department is the "investigation of complaints", although they don't offer any contact details beyond the rather sketchy contact page.
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