Company information
32Red Casino is part of 32Red PLC. 32Red PLC is listed on the London stock exchange and licensed by the Gibraltar Regulatory Authority.
Software
The casino uses Microgaming software, with both download and instant play versions available. The single deck blackjack game is available on both versions, but All Aces video poker is only available on the download software.
Reliability
Since its inception, the 32Red group has never been the subject of a legitimate case of non-payment of a player's winnings, has never invoked "bonus abuse" as a reason to confiscate funds and does not list such an unbusinesslike clause in their bonus T & C or the general terms and conditions. As an absolue maximum they state:
The casino may, at their sole discretion, limit the eligibility of customers to participate in
this promotion
This is quite correct and how it should be for all casinos, the majority of which do not follow this standard.
Payments
They pay reasonably quickly, within 24 to 48 hours.
Customer service
The CEO of 32Red is Ed Ware, whose profile you can read on the about us page of the PLC site. Ed, with whom I've been in contact on several occasions, is happy to correspond with players, a fact which is indicative of the customer-focussed nature of the 32Red group. Further down from the boss man, the customer service reps are always fast and accurate with their response to queries.
The UK freephone number is: 0808 180 3232
Their main phone number is: +350 20059759
Live chat is also available.
Comps
32Red does not offer default comp points for wagering - they say they prefer to offer a personalised service to individual players in the form of the "Club Rouge" loyalty programme. This lack of default comps is probably my only criticism of 32Red, but I understand their reasoning.
Overall rating
32Red is one of the best casinos on the internet, and I rate them at 9 ½ out of 10.