32Red Casino

Software

The casino uses Microgaming software, with both download and instant play versions available. The single deck blackjack game is available on both versions, but All Aces video poker is only available on the download software.

Reliability

Since its inception, the 32Red group have never been the subject of a legitimate case of non-payment of a player's winnings, have never invoked “bonus abuse” as a reason to confiscate funds and do not list such an unbusinesslike clause in their bonus T & C or the general terms and conditions. As an absolue maximum they state:

The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion

This is quite correct and how it should be for all casinos.

Payments

They pay reasonably quickly, within 24 to 48 hours.

Customer service

The CEO of 32Red is Ed Ware, with whom I've been in contact on several occasions and who is happy to correspond with players, a fact which is indicative of the customer-focussed nature of the 32Red group. Further down from the boss man, the customer service reps are always fast and accurate with their response to queries.

The UK freephone number is: 0808 180 3232

Their main phone number is: +350 20059759

Comps

32Red offers a multi-tiered comp programme called “Red Ruby Rewards”. The levels are: Bronze, Silver, Gold, Platinum and the exclusive tier for the most loyal customers, Club Rouge. You need to earn a given number of points to gain entry into each category, then earn at least half that number in the next month to stay in the same category:

Red Ruby Rewards Loyalty Program
Loyalty Tier	Entry Red Rubies	Tier Requirements
Bronze	50	You need to earn 25 Rubies to stay in Bronze
Silver	1,000	You need to earn 500 Rubies to stay in Silver
Gold	5,000	You need to earn 2,500 Rubies to stay in Gold
Platinum	10,000	You need to earn 5,000 Rubies to stay in Platinum
Club Rouge	Invitation only	Eligibility will be reviewed on a regular basis by our VIP managers

Each level offers better comp point redemption and different sizes of deposit bonuses:

Red Ruby Rewards Tier Benefits
Loyalty Tier	Bonus Points	Birthday Bonus	Additional Benefits
Bronze	N/A	1000 Rubies	N/A
Silver	10%	2,500 Rubies	N/A
Gold	20%	3,200 Rubies	Personalised promotions.
Platinum	50%	5,000 Rubies	Players in the Platinum tier will be considered for Club Rouge.
Club Rouge	Up to 200%	5,000 & exclusive birthday bonus	Enhanced Bonuses, Promotions and much more.

Red Rubies are redeemable in multiples of 1000 for a �10 credit, each Ruby being worth one pence or one euro cent, and are located via the the red “R” button in the lobby or from your account.

Bonuses

The information relevant to the 32red signup bonus is located on the welcome bonus and bonus terms pages.

Brief summary: deposit a minimum of �10 to receive a �32 bonus, up to a maximum of �160 for a �50 deposit; claim your bonus before you play by accepting it when the bonus claim slider appears; after receiving the bonus, you need to wager the bonus 40 times. The bonus claim window looks like this:

32RED bonus window

Bear in mind that not all games are equally weighted - here is the weightings chart:

Game	Contribution
Slots (except those listed below) Keno Scratch Cards	100%
Table Poker games (except those listed below) Wheel of Riches Sic Bo Hot Ink	50%
Roulette (except French Roulette)	20%
French Roulette Video Poker (except All Aces) Blackjack (except Blackjack games listed below) Pontoon Baccarat Caribbean Draw Poker Vegas 3 Card Rummy Gold Casino War Multi-Hand Hold'em High Gold Poker Ride Red Dog	10%
All versions of Atlantic City Blackjack All versions of Vegas Downtown Blackjack All versions of Vegas Strip Blackjack All versions of Vegas Single Deck Blackjack Hi Lo 13 European Blackjack Gold Classic Blackjack All Aces Video Poker Texas Hold'em Bonus Poker Gold	2%
Craps Mega Spin Slots (Double Magic, Fantastic 7s, High 5, Break da Bank Again and Major Millions) Max Damage Alien Attack All Live Casino Games Castle Builder, Forsaken Kingdom, Dragons Myth and River of Riches.	0%

“Wheel Of Riches” counts at 50%, so you need to wager twice the basic amount (40 times). On a �64 bonus, this would work out as (40 X 64) X 2 = �5120.

There's one clause in the 32Red terms & conditions which, if you failed to read it, might have a negative impact on your experience:

There is a maximum stake of 6.25 Chips (or coin equivalent) per bet until the playthrough requirement
has been met.

For the purposes of this rule a Bet is defined as one roulette spin or one dealer's dealt hand in any
table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games).

As such, when a bonus is in play you may not wager more than 6.25 chips. If you make a wager exceeding this (very small!) amount, this term comes into play:

Any cash-in derived from bets larger than these limits before playthrough requirements for that bonus have
been met will initiate a further playthrough requirement of 40 times the value of the cash-in. The value of the
cash-in will be added to your Bonus Balance and will be subject to a playthrough of 40x and a maximum bet
size of 6.25.

Although 32Red will not confiscate any winnings from bets that exceed the maximum allowed amount, the additional 40 times wagering
penalty incurred could result in an awful lot of extra wagering before the bonus is fully released.

Here are the full general terms for the bonus balance:

GENERAL BONUS BALANCE TERMS & CONDITIONS
Players cannot withdraw or play with their qualifying deposit prior to claiming any bonus.
Any wagering made using the Gamble Feature on Slot games or the Double Feature on Video/Power Pokers will not count towards playthrough requirements. We also reserve the right to restrict the bet size while playing these features if a bonus is in play. For any bet placed, funds are deducted from the players Cash Balance. If no cash is available, then the wager is deducted from the Bonus Balance. Therefore the Bonus Balance is only played if there is no Cash Balance.
If you still have credits in your Bonus Balance, you will be unable to withdraw from your Cash Balance until the playthrough requirements are achieved.
Winnings on bets made from a player's Cash Balance are credited directly to the Cash Balance.
Winnings on bets made from a player's Bonus Balance are credited back to the Bonus Balance. When crediting a player's Bonus Balance with winnings would result in the Bonus Balance exceeding the original size of the bonus given, the excess winnings would be credited to the Cash Balance.

Apart from this potential wagering penalty, there are no disadvantageous rules in the 32Red bonus.

Overall rating

32Red is one of the best casinos on the internet, and I rate them at 9 ½ out of 10.

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