Casino Club warning
Casino Club gets pride of place as the well-deserved first listing in my new
"Casino Warnings" section.
Casino Club stole over €190,000, or a quarter of a million US dollars, from its players in late 2008. You can read my
extensive
Casino Club article
for the full details, but here is a summary:
In July 2008, a German player won a €167,500 jackpot, after depositing a total of €25,000 of his own money.
Casino Club immediately locked the account in question, claiming he was a "fraudulent player" and "bonus and bot abuser",
without supplying any evidence or clarifying exactly what a "bot abuser" was. They also employed
Hambach & Hambach, a gambling specialist law firm, to send the
player a solicitor's letter in which the possibility of future legal action was mooted, along with said accusations of "bot
abuse", claims that the illegal software in question had predictive ability and vague allusions to multiple accounts.
On the basis of this letter, the casino claimed that because there was a "legal procedure" in progress, all funds had to be
frozen until the "procedure" was complete.
There was no legal procedure, only a solicitor's letter. Casino Club used a simple solicitor's letter to justify the
withholding of a quarter of a million US dollars of player funds.
These funds belong to either the player in question, or the progressive jackpot from which they came. They do not under any
circumstances belong to the casino.
The player originally complained to Bryan Bailey of
Casinomeister, whose initial
response was to immediately ban him and label him a fraudster. The ban was subsequently lifted and the player was invited to
comment in a fresh
Casino Club discussion.
Casino Club subsequently amended the "legal procedure" to an investigation by the
Malta LGA, their licensing body to whom the player also complained, and who would
effectively be judge and jury.
The Malta LGA has no legal authority, and absolutely no reputation for fairness - see my
LGA article. Legal
irrelevance notwithstanding, they will certainly support the casino's decision.
That said, exactly what the LGA is supposed to investigate is not clear - the jackpot win is legitimate, so the casino
appears to be attempting to muddy the waters with accusations of previous foulplay, their "bonus and bot abuse". The fact
that no action was taken at the time, and that the player was paid in full, makes a mockery of the claim: if the casino had
issues with the winnings in question, they would not have paid them.
The player's deposits, totalling €25,000, have not been returned.
--------------------
On a previous occasion, Casino Club attempted to steal a win of €8000, again using the excuse of "bot play" on the
basis that the player in question played a session lasting six hours, which the casino considered "inhuman" and therefore
indicative of automated software - see my
Casino Club steals €8000
article.
The casino eventually paid this win after failing to present any credible evidence.
Casino Club was finally removed from the
Casinomeister accredited list
in early 2009.
Casino Club uses the flimsiest, most uncorroborated of excuses to withhold substantial sums of money from its unfortunate
players. It should be avoided at all costs.
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