Rushmore Casino payment problems and possible solvency issues

Rushmore Casino, Slots Oasis and Cherry Red Casino are the three RTG members of the "Rushmore" group owned by Isagro Holdings, Cyprus.

All three are Casinomeister accredited casinos - a list which currently also includes casinos with a track record, amongst others, of mathematically proven non-random software and a penchant for marketing to the elderly, underpriviledged and terminally ill.

The Rushmore group has payment problems.


In this Slots Oasis Casino discussion, several badly-delayed payments and improbable excuses have been reported, along with calls for management comment about the situation, which has not been forthcoming:

August 9th

...a customer service rep who gave me the skinny as to what's going on feels bad that there is nothing he can do about it as far as getting folks paid, as there is a problem with back logged withdrawals.

August 10th

The Rushmore group has stated that there has been "processor issues" which have caused the delays in payments.

The casino representative here acknowledges that priority is given to Casinomeister members:

August 12th

...the idea is that I can help out players through this forum and offer flushing of withdrawals etc, which we currently don't offer for other players

Prioritising players of one affiliate webmaster over others is in itself disgraceful, but if these delays represent payment prioritisation, those players unaware of this facility must be waiting a very, very long time indeed.


A player who has now been waiting almost three weeks for a withdrawal had this to say:

27th August

I play at Slots Oasis and processed my first withdrawal on August 13th. Tomorrow will be 2 weeks since I did this and I still haven't received my payout.

The "payment processor delay" excuse is so old now that I'm a bit surprised casinos still use it. If you look at my Hippojo and Eurolinx articles, this was the excuse given just prior to collapse.

As such, "payment processor delays" often translates as "we haven't got any money".


Online gambling industry insider Bryan "Jetset" Cullingworth is of a similar opinion, having seen himself many such scenarios played out:

13th August

I really hope this does not apply to Rushmore et al, but in the past this sort of stalling and slow pay behaviour has too often flagged a casino cashflow problem and possibly even imminent failure - that's why experienced players who have seen this sort of thing before get worried and upset.

Cullingworth goes on to comment about the role given the customer service rep when things are looking bad:

17th August

There are occasions when the public representative is deliberately kept in the dark by unscrupulous managements who want to position a buffer between themselves and the public whilst creating the impression that they really give a damn about the customer.

This does appear to be the current situation with Rushmore, where the customer service rep has the increasingly difficult task of answering for the management.


Things seem to get worse in the Cherry Red slow withdrawal discussion:

30th August

...chatted with various people - "they are experiencing some delays," "should be processed tomorrow," "oh, it's always 48 hours" (this was on day three), then again yesterday "should be processed tomorrow." Tried Louise - said she can't really help with wire withdrawals.