WARREN CLOUD: RTG casino operator whose casinos should be approached with caution

Warren Cloud, also known as "Oliver Curran", the biggest and apparently most successful of the Real Time Gaming casino operators, has a chequered history in the online gambling business and his ten casinos are the source of frequent player complaints in the various online gambling fora.

The biggest problem with the Warren Cloud casinos is as follows:

If your account at ANY ONE of them has been locked by the management, for whatever reason, you are ineligible for promotional bonuses at any and all of the other nine casinos.

On the face of it, this would appear to be an acceptable rule for the casino to enforce.

However, there are two problems:

1) The fact of the "lock" on an account is NEVER communicated to the player - it is simply locked and left at that. As such, it's extremely difficult for players to be aware of the fact, short of physically logging into each of their Cloud casino accounts to check its standing every time they contemplate playing at one of them - and how many players would have the patience to do this??

2) In spite of the player's ineligibility to participate in promotions, personalised promotional email invitations are routinely mailed out to INELIGIBLE players, on a daily basis! These email invitations are addressed clearly and specifically to the player, with both the player's name and casino username. This notwithstanding the fact that he is ineligible, and will have all winnings voided in the event he gets lucky.

To give a specific example:

My own account at one of the Warren Cloud casinos, Crystal Palace, is locked - see below:




I am therefore ineligible for all promotions at Warren Cloud casinos.

However, this fact does not dissuade the management from emailing me bonus offers, up to three times a week, plainly addressed to me with my name and casino account username, from another of his operations, American Grand - see below (personal details removed):





If I were to accept this promotion and win, I would have my winnings confiscated as a result of my ineligibility:




If I were to accept this promotion and lose, the casino would keep my deposit.

This is a lose / lose situation for the player.

A cynical person might be tempted to argue that this situation has been DELIBERATELY engineered by the management of these casinos for the purpose of eliciting esentially risk-free deposits, deposits that can never generate winnings.

I would like to invite Warren Cloud to answer two questions:

1) WHY do you lock just one or two accounts? If you decide that a player is undesirable in some form or another, and that player has accounts at your other casinos, why do you not lock ALL of his or her accounts?

2) WHY do you invite these players to take part in promotions they are ineligible for?

The following is the full list of Warren Cloud casinos.

Crystal Palace
High Rollers Lounge
Vegas Riches
Americas Online
American Grand Casino
Golden Nile Casino
Lucky Coin Casino
Lucky Pyramid Casino
Royal Circus Casino
Vegas Frontier Casino

It is my advice that all these casinos be AVOIDED.

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